Refund policy
At EngineWatt, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition
- Include all original accessories, manuals, and packaging
- Be free from signs of misuse or accidental damage
- Be accompanied by your order confirmation or proof of purchase
To initiate a return, please contact our support team at:
Email: enginewatt.support@gmail.com
Please do not return any item without first contacting us. Unauthorized returns may not be accepted.
Return Process
Once your return request is approved, we'll provide:
- Return instructions
- The return shipping address
- Any additional information required for your specific product
After we receive and inspect the returned item, we'll notify you of the approval status.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with photos or videos of the issue.
We'll work quickly to provide an appropriate solution, including replacement parts, product replacement, or a refund when applicable.
Return Shipping
- If the return is due to a manufacturing defect, shipping damage, or an error on our part, EngineWatt will cover the return shipping cost.
- If the return is requested for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return results from our error.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged through misuse, modification, or improper operation
- Hazardous materials or products prohibited by shipping regulations
If you're unsure whether your item qualifies, please contact us before returning it.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different model or product, simply return your eligible item and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If you haven't received your refund within 15 business days after approval, please contact us at:
European Union Customers
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of delivery without providing a reason.
Returned products must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Need Assistance?
Customer satisfaction is our priority.
If you have any questions regarding returns, refunds, warranty, or your order, please contact us anytime at:
Email: enginewatt.support@gmail.com
We typically respond within 1 business day.